Policies & Procedures

  • Policies & Procedures

Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Government Resumes and other websites owned by our company are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions.

Your Government Résumés consultant will be contracted to your project with specific experience preparing career marketing documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire. Government Résumés consultants use their advanced knowledge of what employers and recruitment agencies are looking for on your résumé to prepare documents for you that will highlight your individual skills, experience and achievements. It is vitally important that your résumé matches the needs of both employers and recruitment agencies - your résumé must make them want to interview you. Our professional résumé writers create polished, corporate and graphically designed résumé layouts, which are clear, uncluttered and professional which allows a recruitment consultant or employer to quickly find the information on your résumé that they need. If they cannot find what they want, your résumé may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity and marketing flair.

You are consulted at every stage which ensures that you are satisfied with your documents and the customer service that you receive from Government Résumés. Your satisfaction is very important to us, we want you to tell your friends, colleagues and family of how pleased you were with the résumé services that you received whilst partnering with Government Résumés. Your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. Government Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Government Résumés.

We may select not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall Government Resumes be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Government Resumes be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Our Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Victoria, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Victoria to determine any dispute arising out of this Agreement.

Privacy Policy

Government Résumés is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Government Résumés uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Government Résumés only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing a résumé package from Government Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at success@governmentresumes.com

Refund Policy

Please choose carefully. We do not provide refunds if you simply change your mind or make a wrong decision. If you require clarification regarding résumé package inclusions, pricing information or the most suitable product to suit your needs, simply call on 1300 737 863 or email us on success@governmentresumes.com prior to making payment. If you have any issues with quality or satisfaction, we welcome an email at success@governmentresumes.com to gain an insight into your thoughts and experiences. The documents we prepare for you such as cover letters, résumés and key selection criteria are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial. Credits can be issued if for example you order a gold package that includes 2 applications and you only have 1 job advertisement of interest upon ordering, your résumé writer will make a note on our computer system that are still in 'credit' to have a second application prepared at a later stage, when a position of interest becomes available. There is no expiry date, therefore you can use anytime in the future. However credits cannot be refunded and form part of an already discounted package.

The Team

Monique Thompson

Monique Thompson

Director of Government Resumes Pty Ltd, playing an integral role as a Senior Résumé Writer, Career Coach, Speaker and Workshop Facilitator.

Possessing an extensive array of industry experience in the résumé writing and recruitment industry, Monique has been supporting clients advance their careers since 1995. Monique and her capable team at Government Resumes have helped clients to secure interviews and job offers throughout Australia, achieving a 98.5% success rate. Government Resumes has developed an exceptional industry reputation and achieved unprecedented business growth. As a respected Public Speaker, Monique readily facilitates workshops at Monash University and directly supports government departments and leading recruiters with résumé writing and career counselling services. Monique supports, advises and coaches clients from all walks of life including many senior executives and technical experts to secure their next job opportunity or promotion whilst providing high-impact and customised documentation and interview-coaching to secure exceptional results are optimised.

Sarah Shugg

Sarah Shugg

Sarah Shugg assists our clients through all stages of their project from the initial phone call to information gathering and final document completion.

Maintaining a friendly, courteous and professional approach, Sarah contacts clients via phone and email after ordering to determine content required to progress their project to the writing stage. After all initial information has been received from the client, Sarah works with our other writers to create all required documents within the client's specific job deadline.

Julie Boland

Julie Boland

Julie Boland has a strong administration background in the recruitment and construction industries with a broad range of expertise in professional writing, editing, administration support and management.

Having worked closely with a wide range of tradespeople for many years, Julie has proven competencies in writing résumés, cover letters, selection criteria and LinkedIn profiles for clients in entry to senior level roles.

Julie upholds a high level of attention to detail and numerous clients have commended Julie for her ability to communicate in a friendly manner whilst accurately articulating their needs via phone and email.

Ashley Thompson

Ashley Thompson

Ashley Thompson is tertiary qualified in Information Technology, playing a key role in managing and developing innovative solutions in regards to online marketing, website management, database management, social media and e-commerce which enables the Government Resumes team to function at optimal levels from a technical and marketing perspective.

Ashley has helped the business to achieve a positive online presence by developing and maintaining workable systems.

Muneeb Basharat

Muneeb Basharat

Muneeb Basharat is a key member of the Government Resumes team with a strong background and qualifications as an Electrical Telecommunication Engineer.

Muneeb has gained experience in computer technology, administration and IT support over the past 5 years and prides himself on his time management, efficiency and attention to detail in document preparation and formatting.

Frequently Asked Questions

Frequently Asked Questions

Why should I use a professional resume service?

Recruiters and government sectors receive hundreds and sometimes thousands of resumes to process down to a shortlist, spending up to a few minutes looking at each individual application in the first instance. The advantage of our resume writing service is that we know exactly what content to add and remove, how to angle and highlight your relevant achievements, skills and abilities to ensure your resume will stand right out from your competition and give you the very best possible chance of getting the government job you want. There really is no substitute for taking advantage of in-depth professional advice, experience and expertise. What was acceptable ten years ago was not acceptable five years ago; and what was the norm five years ago is not the norm today. Resume preparation is an ever-changing field.

Once the resume is completed, a professional career-marketing company such as Government Resumes Pty Ltd knows what avenues to use to effectively market you. It may be a direct mail campaign to certain companies, contacting specific recruiters and/or networking. It may be developing a compelling cover letter to respond to an ad in a newspaper. It could be assistance with interview coaching.  Our knowledge and resources are endless - we take you by the hand to expedite your job search that encompasses far more than just writing a resume. We are true resume professionals that are dedicated to the field of jobseeker marketing.

What is the Government Resumes procedure?

You commence by emailing us your existing résumé together with an advertisement that is indicative of your target position. We will call or email you with an assessment and exact quotation (see our “resume packages” online for pricing and choose from our Bronze, Silver and Gold Package). If you do not have an existing résumé, please request and complete our “Resume Form” detailing your work history, education, referees etc. We then review the information that you have provided and arrange a phone appointment to consult and communicate with you regarding any further information required and to ask you questions regarding your career objective and positions of interest.

What is the expected turnaround time for a resume?

We generally prepare résumés in 7-10 working days, by mutual agreement between the client and resume writer. If you require an express service, we charge a $100 fee to produce your documents within 72 hours from ordering upon client request - which is perfect for that all important job application that closes tomorrow! 

Once you have received a final draft in Word and PDF format, you may review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are generally made within 24 hours and emailed back to you as final documents - ready to use.

Do I need more than one resume if I am applying for various types of jobs?

This really depends on how different the positions of interest are. Your résumé writer can certainly prepare 2 or 3 different versions if needed, this is often useful for clients work in a trade such as Electrician who would like a resume and cover letter for both general industry and also jobs in the Australian Government.  Alternatively, within the Australian Government you may be pursing two jobs types i.e. driving roles such as Operations Management and Project Management… in this case two different resumes and cover letters would be created for you and these are included in our Gold Government Resume Package.

I am really busy, can you prepare my resume without a face to face appointment?

Most certainly! Our Government Resume Writers have been preparing resume long distance/remotely since 1995. To assist us in the accurate and efficient gathering of your information, we utilise a questionnaire, together with a thorough phone consultation with you at a time that suits you.  We also request that clients fax or email through any existing documents such as old or current résumé, references, job descriptions, certificates and job advertisements. A majority of the process is coordinated efficiently via email.

Do you specialise in my field or industry of interest?

With 24 years solid experience assisting 10,000+ clients, our resume writers have assisted jobseekers across all job sectors within the Australian Government at all levels from school leavers to  management, and have prepared resumes for clients in all salary ranges, achieving numerous positions. 90% of our clients haven’t previously worked in the government, however that is not an obstacle as we know what skills and experience to highlight whilst providing effective coaching that will give you confidence and increase your results. Our ultimate objective is to write an effective resume that sells your strengths and attributes, showcasing your skills and experience regardless of what level of position you are seeking.

What are your fees based on?

Resume writing is labour intensive, taking our resume writers anywhere from 3-5 hours to complete a resume project, not including client consultation time and extra time discussing any changes required via telephone to ensure you are 100% satisfied with your documents. There is a great deal of internet research and strategising involved in the development of a resume as well as the specialised expertise that Government Resumes has which is reflected in our prices. The knowledge our skilled personnel impart in each and every project, have taken many years to perfect and we pride ourselves as industry leaders in the government resume industry.

What methods of payment are available? 

You can make a payment directly into our ANZ bank account (at branch or via internet transfer) or alternatively credit card over the internet or telephone - why not complete our Order Form online.

Testimonials

Choose from one of our government resume packages